FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus at Jack Britt in Fayetteville, NC, our spacious two and three-bedroom floor plans cater to your lifestyle needs. Whether you’re seeking room to grow or extra space for entertaining, our community has it all. Visit our FAQs page for insights into our offerings and resident experiences!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes, you can be added to the waitlist and informed when units are available at Olympus at Jack Britt.

  • Are there short-term or flexible lease options available?

    Yes, Olympus at Jack Britt offers short-term and flexible lease options. Please contact our leasing office for current lease terms.

  • Do prices change based on lease term or floor plan?

    Yes, pricing at Olympus at Jack Britt may vary based on your preferred lease term and floor plan. Please contact our leasing office for current rates.

Application & Leasing

  • What is the application process and timeline?

    After submitting all documentation, applicants should receive a response within 24-72 hours on their application status.

  • What documents are required to apply?

    Photo ID and proof of income.

  • Can I lease an apartment without an in-person visit?

    Yes! You can lease an apartment at Olympus at Jack Britt without an in-person visit. Applications are typically processed within 24-72 hours.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    Fees due at application are the application fee and admin fee. Upon move-in, you pay rent, additional service fees, and the deposit. If the applicant has an approval fee, this is due at move-in. If the applicant has pet(s), pet fee(s) are due at move-in.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Resident service fee, pest control fee, package fee, and trash.

  • What payment methods are accepted?

    Accepted payment methods for rent are money order, cashier's check, personal check, or our resident portal payment service, Bilt.

  • Are late fees charged for late rent, and when?

    Yes, late fees are posted on the 6th of every month. It is 5% of the rent.

Resident Policies

  • What is the guest policy?

    2 per apartment home, and residents are responsible for all guests, including their actions.

  • What is your smoking policy?

    Our community is non-smoking. 

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    The clubhouse is open during office hours, M-F 9 am - 6 pm and Saturday 10 am - 5 pm. The pool is open M-F from 9 am to 8 pm, and Saturday & Sunday 10 AM - 8 PM. The gym and Luxer room are open 24 hours.

  • Are there community events or resident programs?

    We offer community events per month. Please contact the leasing office for details.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required at Olympus at Jack Britt.

Utilities & Services

  • How do I set up electricity, water, and internet?

    Electricity is with Lumbee River, which can be reached at 910.843.4131, and PWC is for water/sewer and can be reached at 910.483.1382. Our apartment homes are pre-wired with Spectrum cable/internet - Community Rep Lisa, 910.309.4435.

  • What internet or cable providers service the community?

    Our community offers Spectrum for internet and cable.

  • Is renters insurance required?

    Yes, renters insurance is required for all residents at Olympus at Jack Britt.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Trash is allocated among all residents, so it fluctuates. Pest control is currently $2, the package fee is currently $3, and resident service fees currently do not exceed $6.

Maintenance & Community

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, call the main office number, 910.849.3914, and follow the prompts for emergency maintenance. Maintenance will call you and submit the work order in the system. Maintenance requests can also be submitted through the resident portal, Loft.

Move-In & Move-Out

  • How do I schedule my move-in date and time?

    Call office management to schedule. You can also email or text to schedule your move-in date and time.

  • What is the move-out notice period?

    We require a written 60 day notice to vacate.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, Olympus at Jack Britt has ADA-accessible apartments available. Please contact our leasing office for more information on availability and features.